MidwayUSA
MidwayUSA Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MidwayUSA has a 2.6 star rating from 75 reviews, with about 60% likely to recommend; consumer sentiment is mostly neutral with frequent mentions in MidwayUSA reviews of shipping, pricing, and returns.
Positive Feedback
Customers note competitive prices, wide product selection, and occasional fast turnaround and successful order resolution.
Negative Feedback / Risk Areas
- Repeated complaints about slow or damaged shipping and missing deliveries.
- Poor and hard-to-reach customer service leading to unresolved issues.
- Problems with refunds, exchanges, billing discrepancies, and misleading promotions.
Key Takeaways for Future Customers
- Expect mixed experiences in MidwayUSA customer complaints about service and shipping.
- Document invoices and track refunds; insist on confirmation for returns and refund requests.
- Consider membership or rewards enrollment details before relying on discounts or auto-ship benefits.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MidwayUSA has a 2.6 star rating from 75 reviews, with about 60% likely to recommend; consumer sentiment is mostly neutral with frequent mentions in MidwayUSA reviews of shipping, pricing, and returns.
Positive Feedback
Customers note competitive prices, wide product selection, and occasional fast turnaround and successful order resolution.
Negative Feedback / Risk Areas
- Repeated complaints about slow or damaged shipping and missing deliveries.
- Poor and hard-to-reach customer service leading to unresolved issues.
- Problems with refunds, exchanges, billing discrepancies, and misleading promotions.
Key Takeaways for Future Customers
- Expect mixed experiences in MidwayUSA customer complaints about service and shipping.
- Document invoices and track refunds; insist on confirmation for returns and refund requests.
- Consider membership or rewards enrollment details before relying on discounts or auto-ship benefits.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ashburn, Virginia
Great
Good sevice. Need to speed up answering times and have a space to enter claim numbers.
I enjoy buying from midway usa and to buy more.
UPS needs to handle your shipments better for you. Shippers can damage customer relations if you dont watch
Target Purchases
Was polite, pleasant, professional service!!
well be doing more business with you in the future, as we are; Sandspur Tacticsl Training Range, here in Williston Highlands, Florida. Thanks Again!!!
User's recommendation: Yes!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShipping cost
Midway charged me 6.99 for shopping for a 5.49 part,when I received the package in the mail notice that shipping was 1.50.So Midway pocketed 5.49. I called and explained and all they had to say was its policy, more or less they don't care. I will not buy anything else from this outfit because they are greedy and dishonest.
They blamed the someone else for the problem. Were unable to address the issue.
Ordered a tiny ferrule washer for my pistol grips cost 5.46 shipping was 6.99,this item could've been sent in an envelope for .50 but the minimum shipping cost is 6.99 no matter what it is or how small. Ridiculous!
User's recommendation: Your gonna pay!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion about order
I didnt mean to call with the pissed consumer number. Both times they were very polite, helpful and answered all of my questions. I will buy plenty more guns and gun accessories from them in the future.
- Very helpful and polite
Preferred solution: About 10 more guns.
User's recommendation: Use this company for all of your needs that they cover
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for a gunstock from Midway but was told they dont make them anymore for my 93r .17hmr non e receiver
I called looking for a gun stock that is no longer available. I have since found one thru my local gunsmith.
I was told they don't make gunstock anymore for my Savage 93R .17 HMR non E receiver. I found a used one with my gunsmith.
Missing package
UPS says my package was delivered at 2:09 today but haven't found any packages I need help finding out what happened to it
Camden, New York
Purchase a Cva accura mrx muzzleloader
Already sent info, contact me at315-400-**** contacted customer service rep about faulty muzzleloader sight, rep had no idea about product they sold me?? I requested customer service rep supervisor, he insultingly and incorrectly claimed I ordered wrong part number, I verified w/ manufacturer??
He knew less about the product than his rep. His answer was to send it back rudely!
Note , I had just spent over $800.00 dollars on gum and sight. Useless customer service dept
User's recommendation: Very poor customer service service!!
Camden, New York
After purchasing a Purchase a Cva accura mrx my and a Williams peep sight from Midway USA, found peep sight did not fit, ? Called midway customer service, their answer was to contact ma muzzleloader
I then asked for Cust service supervisor, he wrongfully accused me of ordering wrong part neither person had any knowledge of product they were selling? I called Williams peepsight , they verified that I ordered correct peepsight number, corrected my issue, very professional.
Unfortunately Midway customer service was very unknowledgeable, lazy, and unprofessional!! Especially after I had just spent over $800.00 dollars with them??
User's recommendation: Terrible customer service, I’m done with them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSelling blemished items as new
Received item with blemishes and defects. The item should have been new.
They will not allow an exchange on the damaged part or order. I will not purchase from Midway USA again.
- Selling blemished items as new
Preferred solution: Exchange
User's recommendation: Do not buy from Midway USA
Order
The FFL dealer, I was trying to ship to wasnt getting them the information that they needed in order to OK the transfer.
I got on the phone with a representative and he helped me switch the FFL dealer to someone who is going to get it taken care of.
Thanks for your help!
Selma, Alabama
Midway USA service was perfect. FedEx damaged product but after further inspection of crate some responsibility remains on the shipper.
The crate was damaged during shipping after further inspection of the crate the crate was not built correctly.
User's recommendation: None at this time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service
I had an account with them for 6 years and made a sizable purchase recently, only to realize that their 'newer rewards' program has to be separately signed up for, in addition to the normal sign-up (emails, flyers, etc.). I checked my account; no rewards points.
I talked to customer service, signed up (it's free), and was told, “Too bad your order was placed prior to signing up for rewards.” I asked if they could still honor the rewards points and was told no. I asked if I returned and rebought it, then I could get the points, to which they said yes but remember you have to pay to ship a return back. I took it as a slap in the face.
I won't be doing any business in the future with them. I can only imagine they would not go above and beyond if there is a true issue that takes place with your orders.
- Poor customer service practices
Preferred solution: Nothing, just the word out they have poor customer service and help the next person
User's recommendation: Don't trust them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon Delivery of Order #6332****
I have been a customer for some 27 years. Unhappily, you are being betrayed by your computer system.
Phone #800-243-**** is a robo-sales department dealing in medical devices. I have sent an E-Mail.
I hope it reaches you. I would hate to see you go the way of Herter's and other fine company, because of a flawed computer program.
User's recommendation: Await correction of ordering system
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomething went wrong with an order
I tried calling, but your number is hanging up on me. I have an issue with an order. Someone sent me an email stating that my package wasn't shipped.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is on point
They answered all my questions so I could select a product.call them up!!
They gave me the email address I needed to send images.
User's recommendation: Call them up!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst Company. Worst Customer service. They should be looked into by better business bureau. Then Class Action complaints on rank illegalities. Make them pay heavily . Put them out of Business.
Everything you can imagine and More than you cannot imagine. FROM GET GO they are Maggots.
They Dodge everyway they can that make the Artful Dodger from Charles Dickens Oliver Twist make that Pickpocket seem like the Pope.
Terrible in every way. They are a Scam
User's recommendation: Stay away OR PAY for no heeding advice. Universally Bad, No BEYOND customer service, They are a Fraudulent set up where your hard earned money will see no light. Where money goes to die.Dont get a bad view of Online companies, because they will not be online much longer
About
Midwayusa is a gun business company that was founded by Larry Potterfield and now is actually governed by him. The story of this company started in 1977. In online gun and equipment shop hunter or just people keen on it can shop by such categories: ammunition, archery, camping and survival, hunting gear, military gear, knives and tools, optics, self defense police and many interesting books software applications and videos. The owner of this company cares not only about clients providing in time shipping and nice prices, but also stimulates his employees by various benefits and incentives.
MidwayUSA is ranked 40 out of 880 in Hunting, Fishing and Camping category
USA
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