Fort Lauderdale, Florida
3 comments
Not resolved
1.7
Details
Diversity of Products or Services
Staff
Website

I had an order for about $1200 in different items. I had 2 of the "hunting" 556 5rd mags on the order. I was getting ready for a hunting trip and was getting rid of the oil and other odors on my gear. I wiped the mags with a paper towels and they still smelled so I used hot water and some soap like I do to everything else. Water can be diluted by alcohol so I poured some on and in the mag. The black coating came off and made a *** of a mess, so I called Midway to tell them about it. The lady that answered the phone immediately said that I could not return it because I had altered it. This is total @^#% @$^^@$% #%&$ Bull $hit!!! I wasn't even wanting a refund. I was calling to tell them about an issue with a product. What an A$$ Hole. I was going to coat it with cerakote myself... All that black *** on my hand is the coating from the mag I cleaned...not altered. The magnet picks up the mag housing and the spring. the housing may be a type of 400 series SS but it is not very corrosive resistant . High hardness in heat treating will increase the corrosive resistance of the metal, but it will still rust. The floor plate is nonmagnetic and that implicates it is SS. The spring had corrosion on it from a previous source.

Robert

Former 10th SFGA & 1/75th Ranger Bn.

BSME, BSEE / Retired Engineer

Reason of review: Poor customer service.

Monetary Loss: $35.

Had an Experience with Midwayusa?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1161688

From reading your post - what was your attitude with the lady in customer service ?She was probably just following a checklist?

Customer service with any company can be luck of the draw.

I've used midways customer service 2x, and had a better results both times. BUT I did not call while pissed off and swearing. Been using them for years.

You said you didn't want a refund and planned to re-coat yourself. Cleaning a magazine with alcohol must be a SF thing.

22 years of service and never had a new mag, (or AR) but never used alcohol to clean them either.There is a complaint on AR Stoner Spring on another "campfire" web site - read the explanation.

MidwayUSA_CustomerService
#1044468

Good afternoon Robert,

We certainly apologize for the poor experience you recently had with one of our Customer Service representatives.We appreciate your feedback with regard to the AR Stoner magazine; your product review has been forwarded to the appropriate department for review.

If you need further assistance or have any additional questions or comments, please feel free to contact us at 1-800-243-3220. Our hours of operation are Monday through Friday 8:00 a.m. - 6:00 p.m. CT.

You can also send us an email by visiting our website, clicking "Contact Us" and filling out the form.Thanks for Your Business!

Anonymous
to MidwayUSA_CustomerService #1107408

you no longer get my business.gone back to Brownells, MidSouth and anyone else other than you...you have now lost over $2000 in purchases I have made to other dealers.

You never offered to remedy this issue, avoided me when I called about speaking to a supervisor.

You never returned my calls when I asked for someone to contact me.This level of customer service matches Comcast and Bank of America...

Robert

You May Also Like

Simply Fit Board - Ruined my new floor! Simply Fit Board "Ruined my new kitchen floor! The simply fit exercise board has ruined my new kitchen flooring in 2 places! Beyond devastated!! They point out that it can be used on..." Read more Survive And Defend - Master Alain Burrese - The Most Dishonest Martial Artist Ever! Survive And Defend "So called martial arts "master" Alain Burrese is absolutely the most dishonest martial artist on the planet earth! This man claims that he is a fifth degree black belt master...." Read more Dicks Sporting Goods - New Shoes  or NOT  New Shoes Dicks Sporting Goods "I placed my first online order with Dicks on 7/11/17 for a pair of Nike running shoes for a birthday gift for a friend. I received the shoes on 7/14/17..." Read more Survive And Defend - Alain Burrese - False Claims Survive And Defend "I was lured into buying a couple of this guys books and videos for some slick marketing. The books were badly written. I would say barely readable. The videos were..." Read more Victor Law Center Pa - GOOGLE HAS BEEN ONE THE GREATEST GIFTS FROM OUR CREATOR Victor Law Center Pa "FROM THE DAY I PASSED THE STATE BAR GOOGLE HAS AND CONTINUES TO IMPROVE BUSINESSES AND PERSONAL LIVES ON PLANET EARTH. VICTORLAWCENTETS.COM TOPCREDITDEBTSOLUTIONS.COM ORPHANSFOUNDATION.ORG ALLLEGALDOCUMENTS.COM OWE THEIR SUCCESS TO GOOGLE..." Read more EVGO - BAD BUSINESS PRACTICES! Evgo "Please be advised that Evgo owes me the sum of $5,000.00 for the reason described herein. On 06/27/2017 I inquired to the HR manager the status of a position I..." Read more Doublebitcash.com is a not good and bad too Doublebitcash "Beware of this company i purchased bitcoins and NEVER GOT them i purchased bitcoin from this company over 2 weeks ago and sill no bitcoins. Purchased Bitcoin miner, paid for..." Read more Festiva Orlando - The worst vacation Festiva Orlando "I arrived july 14 , when i arrived the welcome center was closed didn't make an issue because of traffic arriving late was my fault. Upon entering the room noticed..." Read more