Anonymous

Wrong part

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Ordered kak 300 Winchester short mag complete upper 22in dimpled barrel received 24 in non dimpled Barrel product was $960 should have free shipping packaged like little kid not very happy camper will never buy again from Midway Larry must be going on too many hunting trips with Jim Shockey
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Anonymous

Great Customer Service

Im a new customer with Midway USA. Item was sent promptly, however, USPS stole my order.

USPS claims they forwarded my package to a USPS warehouse located in Atlanta, George for lost mail. I tracked this package since day one and watched it on tracking website being sent by Midway, arriving at my home post office, then being forwarded to a city miles from my home. Now USPS is claiming it is in the process of being destroyed. Right!!

USPS have free lancing thieves stealing our stuff!

In any case, after a month went by I called Midway and they rectified this issue immediately. Ill have here by Thursday - I HOPE. If item is problem free, Midway gets 5 STARS from me. Also, I read a lot of these negative post.

I use to work with individuals like these people. Most of them are Gun Show venders looking to bring down a company they see as competition. Game over vendors.

Midwayusa’s prices, inventory, and customer service thus far is untouchable. Thanks Midway!

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Reason of review:
Good customer service
Anonymous

1st and last time buying from here

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I got worried reading a lot of bad reviews after ordering a dust cover and forward assist. Product looked used first of all. Packaging looked like it was child's play. Pieces didn't fit. I'm just glad I didn't spend more that $15
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Reason of review:
Damaged or defective
Rece Ovu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service is poor

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Customer Service is poor. Had a problem with a product and contacted customer service by email.

Nick replied below: 10 days later I followed up and Nick replied below: After a month I followed up and you guessed it Nick replied below. Thank you very much for sending this to us. I have forwarded it to my supervisor so he can take a look and get everything taken care of. I greatly appreciate you time and patience.

If you have any additional questions or comments, please feel free to contact us at 1-80*-243-****. Our hours of operation are Monday through Friday 8 a.m. to 6 p.m. CST.

You may also email us at customerservice@***.com.

Thanks for Your Business! Nick MidwayUSA Customer Service

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Pros:
  • Prices and delivery
Cons:
  • Customer service is a stalling operation with no service
Reason of review:
Poor customer service

Preferred solution: fix the firmware, let customers know the limitations

1 comment
Guest

Everything really starts with our Vision, which is: 'To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.' This is a pretty bold Vision, but it's absolutely real.Larry Potterfield SignatureLarry Potterfield, Founder and CEOLarry Potterfield

Anonymous
map-marker Columbia, Missouri

MIDWAY IS A CRIMINAL SCAM COMPANY

Ordered a winchester 300 mag replacement bolt. Larry Potterfield sent me a package with a lable that said win 300 mag bolt.

Thats funny because it contained a bolt for a savage that was twice the size of a win 300 mag bolt. Since Dec, 1 2017 he and his rude staff refuse to refund my money refuse to send the correct bolt. His employees sent me a vulgar and nasty cursing filled email saying so sue us "{{REDACTED}}" Midway violates every federal gun law, and they are regulated by the ATF.

Midway usa does not care about customers, especially when they defraud federal social security funds from customers. Chief Redelk KY

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Loss:
$219
Cons:
  • Are terrible and a rip off
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Ray Efw

Unfair business practices

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I created an account and added an item in my cart that was on sale. I went to check out and the peice changed back to its original price so i cancelled the order. I contacted them and they told me that the price is what it is at checkout. They would not give me the sales price.
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Reason of review:
Pricing issue
Anonymous

Poor customer relations

My husband placed an order online, their website kept saying the order was not processed. In the end the order was placed 5 times!

His card was charged 5 times and 5 orders for the same item was shipped. When he called customer service he was told they would contact UPS and have the items returned and credit his card. We received our items the same day as they received their returned items, but guess what? Even after repeated calls to them, his card has still not have the refund from Midway.

Always the promise of just a couple of business days, yet the money was taken off the card immediately. Very poor customer relations, there should be a law requiring they return your money as promptly as they take it.

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Reason of review:
Damaged or defective
Turquoise Zgv

Customer Non-Service

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This passed Halloween Midway was offering free shipping on orders over $99. When I tried to place the order, the website kept giving me a "can not process your order at this time" message.

I tried multiple times over the next few hours and kept getting the same message. Next day I made several attempts to contact their "customer service" department. After two attempts with a 20 minute wait each, I finally reached a live person on the third try. I explained the situation to the woman who then informed me that they could not honor the free shipping deal but (begin sarcasm) "They were very sorry" (end sarcasm).

I tried explaining that it was not my fault their website had issues and that a big company like Midway should be happy to pay the $11 shipping to keep a long time customer. She again stated she was sorry and that others had complained of the same problem but there was nothing she could do. (At least she was sorry). I informed her there was something I could do--send my order to Cabellas instead which I promptly did without issue.

I even sent feedback on the M.USA website but I guess Larry is to busy counting his money to respond. I'm done with this company.

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Cons:
  • Refusal to honor free shipping
  • How they treated me
Reason of review:
Poor customer service
Bryten Zwa

Not very good

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Ordered four boxes of Hornady ammo for my 300 WSM to take elk hunting. The gun I have is a brand new Kimber 8400 Subalpine. A full two boxes of ammo won't chamber properly in my gun. What will chamber you couldn't hit a fat woman in the butt with at 50 yards. Advertised velocities are a complete sham. MIdway says against federal law for them to take ammo back. So it's between me and a company making bad product. Wont do anything to help me out after being a loyal customer for years on end. DON'T BUY ANY AMMO OF ANY MANUFACTURER FROM THEM AS THEY WILL NOT HELP YOU IF YOU HAVE ANY ISSUES!!!!
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Loss:
$195
Pros:
  • Ships promptly
Cons:
  • Not getting defective item replaced
Reason of review:
Bad quality

Preferred solution: Replace those four boxes of ammo with ammo I know is good that cost them less money

1 comment
Guest

Still no help from midway...they have lost my business

Anonymous

Shipping

I shop at midwayusa a lot. They have everything I need. Lately their shipping process sucks. The last several time I ordered from them it started out with UPS and transferred to local post office. Causing a delay in receiving my order by a day or 2. If they are going to do that just ship it USPS Priority, probably cheaper anyway. I will continue to shop at Midwayusa. I have been shopping with them over 20 years now. I just have to deal with a few extra days upon receipt of my orders. They really need to look into their shipping process. See. If there is some room for improvement.
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Reason of review:
Problem with delivery
Harout Mbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return shipping overcharge

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I ordered a Kryptek vest and paid for expedited shipping through Amazon Prime. Item was delivered 4 days later. I ended up purchasing the vest locally and returned the vest as it did not show up for the trip it was bought for. When I returned the vest they withheld $17.54. I paid $9.95 for the expedited shipping alone. Shady business practices and after numerous emails t trying for resolution they simply no longer respond. Buyer beware. Worst customer service I have experienced in quite some time. I'll never buy from them again. MIDWAY- IF YOU DO NOT SERVICE YOUR CUSTIOMERS SOMEONE ELSE WILL!
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Loss:
$18
Cons:
  • How they treated me
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Everything really starts with our Vision, which is: 'To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.' This is a pretty bold Vision, but it's absolutely real.Larry Potterfield SignatureLarry Potterfield, Founder and CEOLarry Potterfield

Anonymous

Scam Artists

I placed an order for a colt AR15 extractor assembly. I had ordered this item from them before, the description + the picture shows the assembly as including an extractor, extractor spring, and extractor insert.

Like I said, I ordered this item from them before and received exactly that. A few months later, I placed an order for some more, the picture and description was still the same. However, this time I only received the extractor spring and NOT the extractor with it as I did before and as still pictured. I called to complain as the description and picture was still the same as before and I ordered this item before and got it.

They didn't care or bother to reimburse me so I disputed the charge with my credit card.

They then blocked me from doing business with them ever again due to their screw up. Now they have the picture and description changed on their website for it though...

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Reason of review:
Order processing issue
Anonymous
map-marker Columbia, Missouri

Mighty Fine Equipment, well done, usually in record time.

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I have been ordering from Midway USA for probably 40 years. Usually my orders are filled with quality materials/parts as per my order. On the rare occasions there is a problem Midway USA excepts the return, as long as the item is returned to them in as new condition. Example: Purchased an upper in 5.56 caliber from Midway USA, about a week or so after my purchase date, we finally bore scoped that barrel. The barrel had tool marks and (my opinion) it was possibly substandard, certainly not match. I returned it to Midway USA with a short note, they excepted the return with no questions. Normally I do not have to return Midway USA orders, they are usually quality parts and received in a timely manner. No reason to be pissed, Midway USA took care of this with good service.
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Pros:
  • No complaints with midwayusa
  • Midway usa
  • Keep helping the nra
Reason of review:
Good customer service
Anonymous

Wrong Product in Box- Tough ***!

Ordered box of Berry's 40 cal 155 gr FP bullets. Received a box of subject bullets. When opened box found 45 ACP 200 gr. Hollow Points. After three chat sessions over a weeks period there solution is for me to spend $12.00 to "exchange" them. Total *** and lousy service for a 50 year customer.
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Reason of review:
Not as described/ advertised
1 comment
Guest

It's a bit hard to be a 50 year customer when the company has been around since only 1977, 41 years. How did you order products from a dirt lot with a nonexistent phone number for 9 years?

You are one of those people who exaggerate a situation when the simple truth will do just nicely. You lose credibility when you exaggerate.

Anonymous

UPS is a crock

Our package has been in Memphis 2 1/2 days
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Reason of review:
Problem with delivery
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